Every delivery that needs someone in, confirmed.
Signed-for parcels, age-checked orders, high-value tech, two-person furniture and installs all fail the same way: nobody answers the door. AnyoneIn checks someone will be in before it leaves the depot, and rebooks the people who won’t.
- Confirmed or rebooked before dispatch
- Signature and 18+ rules built in
- Keeps your carrier and routing
- UK-built, hosted in the UK or EU
Stop sending vans to empty houses.
Different deliveries, different rules, the same failure: the knock nobody answers. Pick the kind you run to see what the agent checks and what a failed visit costs.
Lumen 14 laptop
“It needs a signature, so someone must be in. We can’t leave it in a safe place or with a neighbour.”
- Someone else can sign, and “my flatmate Alex will be in” gives the driver a name before they knock.
- Never a safe place, never a neighbour for anything that needs a signature. It says so up front.
- Phones, laptops, jewellery: the item only goes out once someone has said they’ll be there.
Case of six red wines
“It needs a signature from someone aged 18 or over. We can’t leave it in a safe place or with a neighbour.”
- The 18+ rule, stated clearly, in the email, the text, the customer page and on the call.
- “Someone else will be in” reminds them that person must be 18 or over too.
- No fallback to a neighbour or a safe place, so every no-answer is a failed visit. Confirming first is the only fix.
Aldgate 3-seat sofa
“It needs a signature, so someone aged 18 or over must be in. Our two-person crew will carry it in, so a clear route helps.”
- Two crew, a van and a slot you can’t refill at a day’s notice, all riding on one answer.
- Rebooked on the spot into the slots you offer, so the gap on the route never appears.
- Access notes captured: “third floor, no lift” reaches your team before the crew set off.
One failed two-person delivery
- The slot, twiceCrew, van and fuel wasted, then the redelivery£55.00
- Customer-service contactsThe complaint, the rebooking, the chasing: 2.5 at £4.50£11.25
- GoodwillThe voucher, or the delivery charge refunded£10.00
- Cancelled orders5% cancel after a failure: £900 order at 35% margin£15.75
Calculator defaults for a furniture retailer. Every figure is an assumption you can change.
Kelso washing machine, installed
“Someone needs to be in to let the installers in. Please have the old machine unplugged and the space in front of it clear.”
- Someone in, with access to where it’s going: the kitchen, the utility room, the loft.
- The old appliance ready: unplugged, emptied and easy to reach, if it’s going away the same day.
- Anything that stops the install gets flagged to your team before the van leaves, not on the doorstep.
One failed delivery and install
- The slot, twiceInstallers, van and fuel wasted, then the second visit£55.00
- Customer-service contactsThe complaint, the rebooking, the chasing: 2.5 at £4.50£11.25
- GoodwillThe voucher, or the install fee refunded£10.00
- Cancelled orders5% cancel after a failure: £650 order at 25% margin£8.13
Calculator defaults for an appliance retailer. Every figure is an assumption you can change.
4pm the day before, with and without AnyoneIn.
Most teams confirm by ringing customers the day before. It’s slow, it’s patchy, and nobody answers unknown numbers. Here’s the same 48 deliveries, with and without AnyoneIn.
Today
- Two people on the phones from lunchtime, working down a spreadsheet.
- Voicemails, “I’ll try again tomorrow”, and no time left to try.
- The unknowns go on the van anyway.
With AnyoneIn
- Every job contacted days ahead: email, then text, then a call.
- Rebookings happen on the spot, into the slots you offered.
- Your team works one exception, not 48 phone calls.
fewer not-at-home failed deliveries, reported by a large US furniture retailer after automating confirmation.2
failed-delivery rate at another retailer, with confirmation rates rising from 72–75% to 95–98%.3
Other companies’ reported results from industry case studies, not AnyoneIn’s. We’ll measure yours in a pilot, against a hold-out group.
The calls that never reach your queue.
When the customer is asked first, and can rebook themselves, most of the “when are you coming?” calls simply don’t happen. And the complaint-and-rebooking loop after a failed delivery goes with them.
- No more ringing round. Your team stops confirming by phone the day before.
- Changes arrive already sorted, with the new slot on the order.
- People only get the conversations that need a person: damage, refunds, anything unusual.
- “When are you coming?”Day and window in every message
- “Can I change the day?”Rebooked in one tap or one reply
- “I’ve taken the day off. Is it still coming?”Confirmed back to them, in writing
- “You never turned up.”The van only went to people who were in
- “So when can you come instead?”No failed visit, no rebooking loop
Keep your carrier and your routing.
Nothing to rip out. AnyoneIn confirms with the customer before the job is handed over, so it works the same with your own fleet, a parcel courier, a specialist or two-person carrier, or a mix, and with whatever plans your routes.
Rebooked? The webhook carries the new slot, and the console says Move the booking on the carrier
Start from a retailer like you.
The calculator opens with sensible defaults for your kind of business. Change any of them and the saving updates as you go.
- ParcelBroker, “The true cost of failed delivery”. Figures are for UK parcels. ↩
- A large US furniture retailer’s reported results after automating delivery confirmation: not-at-home failed deliveries down 42% in three months. PR Newswire, March 2023. ↩
- A US furniture retailer’s reported results with automated two-way delivery confirmation: failed deliveries down 67%, from a 15% to a 5% failed-delivery rate. PR Newswire, September 2023. ↩
Anyone in?
Find out before the van leaves.
Take a 60-day pilot with a hold-out group, and see the difference in your own numbers.