What are failed visits really costing you?
It’s never one wasted trip. It’s the wasted slot, the second run, the calls, the apology and sometimes the order. Put in your own numbers and get an itemised saving you can take to finance.
- 8savings lines, each with its own figure
- 30inputs you can change. Every assumption labelled
- 1link to share it, or a one-page PDF for your boss
For parcels, a failed delivery costs about £11.601. A signature, an age check or a crew of two costs more.
Calculator
Sources
Figures from a published source are footnoted. Every other default is an assumption, labelled as one on its input, and yours to change.
- £11.60 per failed parcel delivery, £147 per lost order. For parcels, in the UK. Signed-for, high-value and two-person visits cost more, so our defaults sit above it. ParcelBroker, “The true cost of failed delivery”.
- 67% fewer failed deliveries: from 15% to 5%. Industry case study: a US furniture retailer using automated two-way delivery confirmation, with confirmation rates rising from 72–75% to 95–98%. It also shows a 15% failed-delivery rate is possible before confirmation, which makes our 7% default cautious. PR Newswire, September 2023.
- CO2e per km for a large diesel van. We use 0.28 kg CO2e per km as an assumption to check against the current year’s factor. UK government, “Greenhouse gas reporting: conversion factors”.
- 42% fewer not-at-home failed deliveries. Industry case study: a large US furniture retailer after automating delivery confirmation. PR Newswire, March 2023.
Anyone in?
Find out before the van leaves.
Take a 60-day pilot with a hold-out group, and see the difference in your own numbers.