Failed drops you can’t re-bill
The driver went, the van went and the slot went. The contract says you can’t charge for it twice.
Every collection confirmed before the van sets off.
Reverse routes lose whole slots to items that aren’t ready, aren’t boxed or aren’t there, and the retailer ends up fielding the refund chasing. AnyoneIn checks each collection with the customer the day before, so your round only visits returns that are ready. You can offer confirmed collections to retailers as a service most delivery tools don’t cover, with outbound deliveries on the same integration.
- Collections and returns first
- White-label for each retailer
- UK-built, hosted in the UK or EU
Tomorrow’s round for one van. Illustrative.
- 20 stops on tomorrow’s roundCollections and drops, none confirmed yet.
- Each one checked the day beforeSomeone home, the item ready and the right one. Pins turn amber as customers confirm.
- Six won’t be readyNot boxed, not in, or the wrong item. They rebook or get flagged, and come off the van before it’s loaded.
- Rebuilt from confirmed stopsThe round is re-optimised with only the jobs that will happen.
- A shorter round, a fuller vanFourteen confirmed stops, and 38 km and 1h 50m back on one van.
Scroll to run tomorrow’s route.
What gets checked before a collection goes on the round.
The customer gets the retailer’s email, then a text, then a call, with the questions a collection needs. The retailer’s prep instructions go out with the confirmation, so your crew arrive to something they can take.
Someone home to hand it over
Confirmed like any delivery. “My son will be in” counts, and his name goes to the crew.
The item ready, or taken apart
Dismantled if it was assembled, emptied and easy to reach. If it won’t be, you hear before the van is loaded.
The right item and quantity
Every message lists exactly what’s being collected, so a missing chair or the wrong model comes up now.
Prep instructions with the confirmation
Box it, tape it, have it by the door. Whatever the retailer needs, in the same message.
10:14●●●
WHWexcombe Home
Wexcombe Home: Hi Priya, we’re collecting your Halden fridge freezer Wed 14 Oct, 12pm–5pm. Will someone be in to hand it over? Reply YES, or tell us what suits you.
Yes, but it’s still plugged in and full
Thanks Priya, that’s confirmed for Wednesday 14 October, 12pm–5pm. Please empty it and switch it off the night before so it can defrost, and leave a clear path to the door.
Will do
Confirmed · will be emptied
Each retailer’s customers hear from their own brand.
You run one integration. The customer only ever hears from the shop they bought from.
Harlow & Finch
Upcoming collection
Hi Sam, will someone be in on Wednesday 14 October?
Our crew will collect it. Please make sure someone is at home to hand it over, and that it’s ready to go.
- Collecting
- Lumen 14 laptop, returned
- When
- Wednesday 14 October8am–12pm
Harlow & Finch · help@harlowandfinch.example
10:00●●●
H&FHarlow & Finch
Harlow & Finch: Hi Sam, we’re collecting your Lumen 14 laptop, returned Wed 14 Oct, 8am–12pm. Will someone be in to hand it over? Reply YES, or tell us what suits you.
Yes, it’s boxed by the door
Thanks, that’s confirmed for Wednesday 14 October, 8am–12pm. See you then.
POST/v1/confirmations
"brand": { "name": "Harlow & Finch" },
"externalId": "COLL-88213",
"order": { "type": "collection" },
"cadence": "standard"A per-drop API, and one integration for every retailer.
Your routing or transport system makes one call per collection or drop, with the retailer’s brand on it. Outcomes come back by signed webhook. Connect once and it covers every retailer you work for.
- Add a retailer without new work: it’s a brand on the request, not a new project.
- Outcomes per retailer, so you can show each one its first-time success rate.
- Sell confirmed collections to retailers as a premium service, with each one’s results to show for it.
Outbound deliveries run the same way.
Signed-for parcels, age-checked orders, high-value goods, installs and two-person drops go through the same agent. Every drop is confirmed the day before, and routes are built from confirmed jobs only.
Low route density
Every no-show is a hole in the route, with miles driven between the drops that did happen.
First-time success SLAs
Retailers measure you on it. A customer who wasn’t in still counts against you.
The contacts land on you
“Where’s the van?” and “can you come tomorrow instead?” end up with your depot, not the retailer.
Run the numbers as a carrier.
The carrier preset drops the lost-order margin, because that’s the retailer’s loss, and counts the wasted slot and the redelivery in full. The returns preset weights the round towards collections and counts the value stock loses while it waits.
Anyone in?
Find out before the van leaves.
Take a 60-day pilot with a hold-out group, and see the difference in your own numbers.