Buyers who don’t show
Booked on Tuesday, forgotten by Saturday. Your negotiator waits outside, then rings a number that goes to voicemail.
“Sorry, something came up”The viewing where nobody turns up.
The buyer forgot, or the tenant was never told, and your negotiator is on a doorstep with nobody to show round. AnyoneIn confirms both sides of every viewing and valuation the day before, by WhatsApp, text and a natural phone call, so your team only drives to the ones going ahead.
- The buyer and the seller or tenant, both confirmed
- Tenants told in writing, with a record of when
- Waiting outside? It rings the buyer for you
- UK-built, data stored in London
A viewing needs two people to remember it, and often only one does.
The buyer has to turn up. The seller or tenant has to know, be ready and have the dog out of the way. If either side forgets, your negotiator has driven across town for nothing, and the slot could have gone to another buyer.
Tenants who weren’t told
A tenanted viewing needs notice. If it never reached the tenant, or they’ve forgotten it, you aren’t going in.
“Nobody told me you were coming”A house that isn’t ready
The seller’s out and the keys are at the office, the alarm’s on, or the dog is loose in the hall.
“Can you come back in an hour?”Valuations that fall through
When nobody’s in for the valuation, the owner books the next agent on their list, and the instruction goes with them.
“We’ve had someone else round”Afternoons on the phone
Someone rings round tomorrow’s viewings every afternoon, and half of them don’t pick up a number they don’t know.
Three voicemails, one callbackSaturdays with holes in them
One no-show in a run of back-to-back viewings leaves a gap that’s too late to fill by the time anyone knows.
An hour sat in the carIt confirms the buyer and the people who live there.
Every viewing gets two confirmations. The buyer confirms they’re coming. The seller or tenant is told who’s coming and when, and asked what the negotiator needs to know about keys, alarms, pets and parking.
The buyer
18:02●●●
H&VHollis & Vane
Hi Priya, you’re booked to view 14 Albert Road on Sat 17 Oct at 11:00 with Dan. Still OK? Reply YES, or tell us a time that suits.
Yes! Can my partner come too?
Of course. We’ve told Dan there’ll be two of you, and he’ll meet you outside at 11:00. If you’re running late, just reply here.
Confirmed · 2 coming
Viewing
Sat 17 Oct · 11:00
14 Albert RoadWith Dan, Kings Heath branch
- BuyerPriya and her partner
- HomeKeys in the lockbox, cat upstairs
Going ahead
The seller or tenant
18:05●●●
H&VHollis & Vane
Hi Mark, Dan is showing a buyer round 14 Albert Road on Sat 17 Oct at 11:00. Will you be in, or should he use the keys? Anything he should know?
We’ll be out. Keys in the lockbox. The cat’s shut upstairs
Thanks Mark, that’s noted for Dan: you’re out, keys in the lockbox, cat upstairs.
Confirmed · keys in lockbox
- Tenanted homes get notice in writing, sent in good time, and every message is kept with the viewing, so you can show when and how the tenant was told.
- Can’t make it? The buyer suggests another time in their own words. Your team hears straight away, in time to offer the slot to someone else.
- Waiting outside? The negotiator taps one button and AnyoneIn rings the buyer to find out whether they’re on their way.
- Email first, then WhatsApp or text, then a call to anyone who hasn’t answered, on your brand and at sensible hours, with nobody in the office dialling.
By Friday evening, Saturday’s diary is settled.
Replies come in over the evening and the diary fills in as they do. Anything that isn’t going ahead reaches your team while there’s still time to do something about it.
- Two answers for every slot, one from the buyer and one from the home, with the notes the negotiator needs.
- Moves and late-running show up as soon as the buyer says so, and your team gets an email.
- No integration needed. BCC us on the viewing confirmations you already send, and each one is confirmed. Or send viewings through the API and get every answer back by webhook.
Saturday 17 October
Dan’s viewings · Kings Heath
- 7 Mill Lane3 bed semiTom B. · comingSeller in
- 2 Grange CourtTenanted flatAisha K. · comingTenant told in writing
- 14 Albert Road2 bed terracePriya S. · 2 comingKeys in lockbox
- 88 Station Road4 bed detachedGareth O. · moved to Tue 18:00Seller told
- 21 Oakfield Avenue3 bed terraceMei L. · comingSeller in, dog out
- 5 HollybankTenanted houseOlu A. · coming on a callTenant in
5 going ahead
1 moved, 11:45 free
0 wasted trips
The same check works for anyone who has to get through the door.
If your team books a time and drives to someone’s home, a visit nobody’s in for costs you the same way. AnyoneIn asks the questions each kind of visit needs.
Letting agents
Mid-term inspections, inventories and check-outs, with the tenant told in writing and a record of when.
Surveyors and valuers
Access agreed, keys arranged and the loft hatch reachable, before a surveyor gives up a morning to get there.
Heating engineers
Someone in for the service or repair, the boiler cupboard clear and the pets shut away.
Broadband, meter and solar installers
An adult at home for the whole slot, with the meter or the router point easy to get to.
Kitchen, bathroom and window design visits
Everyone who’s deciding in the room for the measure-up, so the quote only has to be made once.
Removals surveys
The whole house to walk round and the person paying at home, before the quote goes out.
Every viewing in the diary is one that’s going ahead.
A no-show costs more than the drive. It costs the negotiator’s hour, and the buyer who would have taken the slot.
- Fewer wasted trips, because nobody drives to a viewing that hasn’t been confirmed.
- More viewings in a day, with gaps spotted the evening before, while they can still be filled.
- Tenants who know you’re coming, and a written record that they were told.
- Sellers who feel looked after, told who’s coming and when without having to ring the office.
A branch booking 120 viewings a month, with 1 in 8 not going ahead, loses 15 viewings. At £39.40 each, that’s about £590 a month, before counting the buyers who could have had those slots. Illustrative
Illustrative
One viewing nobody turned up to
- The negotiator’s timeDriving there, waiting and driving back: 1¼ hours at £20£25.00
- Mileage12 miles there and back at 45p a mile£5.40
- RebookingCalls to the buyer and the seller: 2 at £4.50£9.00
Per viewing that doesn’t happen£39.40
Example figures for a sales branch. Every figure is an assumption, and we’ll use yours in a demo.
Try it on one branch’s viewings.
Forward one branch’s viewing confirmations, with 25 free credits, and compare the no-shows.
Anyone in?
Find out before you drive over.
See it on your own phone, then try it on your real viewings with 25 free credits.